Contact Us
Got a burning question, problem, or maybe you would like to find out a little bit more about a policy? This section gives you all the information you need about who to contact, when to contact and how to contact to answer any of your questions or concerns. It couldn't be simpler...
- Quote, purchase and questions about cover
- Problems with this website
- Annual credit/debit card payment
- Monthly direct debit payments
- Policy amendments
- Claims assistance
- Who to complain to
Quote, purchase and questions about cover
For help about what our policies cover and for a quote or to buy a policy then you should contact us here at Leisure Guard. You can contact by:
Telephone 0343 658 0320 Monday - Friday: 9am - 6pm; Saturday: 9am - 5pm
Email leisureguardgadget@rockinsurance.com
Post
Leisure Guard
Griffin House
135, Crawley High Street
Crawley
RH10 1DQ
We endeavour to respond to all written queries within two working days.
Problems with this website
If you are having any problems with this website and need any help at all then please contact us:
Telephone 0343 658 0320
Monday - Friday: 9am - 6pm; Saturday: 9am - 5pm
Email leisureguardgadget@rockinsurance.com
Annual credit/debit card payment
If you have a query about a payment you have made using a debit or credit card then please contact one of our friendly Leisure Guard staff by: Telephone 0343 658 0320
Our opening hours are Monday - Friday: 9am - 6pm; Saturday: 9am - 5pm.
Email leisureguardgadget@rockinsurance.com
Post
Leisure Guard
Griffin House
135, Crawley High Street
Crawley
RH10 1DQ
We endeavour to respond to all written queries within two working days.
Monthly direct debit payments
If you have a question about your payments, payment schedule or the amount that you have been charged, please contact Leisure Guard on:
Telephone 0343 658 0320
Post
Leisure Guard
Griffin House
135, Crawley High Street
Crawley
RH10 1DQ
Our opening hours are Monday - Friday: 9am - 6pm; Saturday: 9am - 5pm.
For other Direct Debit-related queries, please see the GoCardless Help Centre, They can also be contacted in one of the following ways:
Email help@gocardless.com
Telephone 020 7183 8674
Their opening hours are Monday to Friday 9am to 6pm and they will endeavour to respond to all email queries within one working day.
Policy amendments
If you have a question or problem with your direct debit and/or policy then please contact Leisure Guard:
Telephone 0343 658 0320
Opening hours are Monday - Friday: 9am - 6pm; Saturday: 9am - 5pm.
Post
Leisure Guard
Griffin House
135, Crawley High Street
Crawley
RH10 1DQ
Claims assistance
If you require assistance with your claim, then don’t hesitate to contact Trent-Services in one of the following ways:
Telephone 01285 626020
Email claims@trent-services.co.uk
Fax 01285 626031
Their opening hours are Monday to Friday 9am to 5pm.
Post Trent-Services (Administration) Ltd, Trent House, Love Lane, Cirencester, Gloucestershire GL7 1XD.
They will endeavour to respond to all written queries within two working days.
Who to complain to
Complaints about purchases
Here at Leisure Guard we always aim to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:
The Compliance Manager
Leisure Guard
3rd Floor
Griffin House,
135 High Street,
Crawley,
West Sussex
RH10 1DQ.
Complaints about claims
Any enquiry about a claim in the first instance should be addressed in writing to:
Trent-Services (Administration) Ltd
Trent House
Love Lane
Cirencester
Gloucestershire
GL7 1XD.
At Leisure Guard we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Underwriter UK General Insurance Limited at the following address:
Customer Relations Department,
UK General Insurance Limited,
Cast House,
Old Mill Business Park,
Gibraltar Island Road,
Leeds,
LS10 1RJ
If you remain dissatisfied with the outcome of your complaint, you may then refer the matter to the Financial Ombudsman Service for review:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone 0800 023 4 567
If you have any cause for complaint please contact us at complaints@rockinsurance.com
ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.
