Privacy & Security
This section deals with any questions you may have about how we deal with you and your information. Simply click on the links below to go straight to any topic or you can view them all by simply scrolling down the page. If you have a question you don't see answered below please call one of our friendly Leisure Guard staff on 0343 658 0320.
- Data Protection - how we store your data
- Payment Security - how we hold card details
- Website Security - how we make your transaction secure
- Legal Information - our copyright & use of this website
At Leisure Guard we believe in making your relationship with us as secure and private as possible and we take this very seriously. If you feel that your data and/or security has not been appropriately addressed or you have an issue with our Privacy and Security Policy, then please contact us by telephone on 0343 658 0320 or email at firstname.lastname@example.org.
Neither Leisure Guard nor the Administrator passes any personal data about you to any third parties without your consent. When you apply for insurance and/or make a claim, you will be required to disclose relevant personal data about you to Leisure Guard or their agents (in particular the Insurer and the Administrator), including data which is deemed "sensitive" under the Data Protection Act 1998. Your explicit consent to the processing of this data, which is required under the Data Protection Act 1998, will be requested at the time of purchase or when you make a claim. Please note that any information that you provide may be shared with other insurance providers, for the purpose of preventing fraudulent claims. All information provided by you will be used by Leisure Guard, its agents and associated companies, other insurance providers, regulators, industry and public bodies (including the police) and agencies to process this insurance and any upgrade to this insurance, handle claims relating to this insurance and prevent fraud. You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address: - The Compliance Manager - Rock Insurance Services Limited at: - 3rd Floor, Griffin House, - 135 High Street, - Crawley, - West Sussex, - RH10 1DQ.
Your card details are sent at the payment stage in a fully secure manner to our authorised payment provider. At Leisure Guard we do not retain any credit or debit card details that you have provided to us after the payment has been processed. These are held by our authorised payment provider. During the payment you will be asked to use 3DSecure. 3DSecure is the industry standard implemented to protect you from fraudulent use of your card. If you are not already registered please take the opportunity to do so during your transaction.
Once you have added a product to your basket the Leisure Guard site takes on the industry's highest standard of encryption. You will see the url change to https:// and the browser's padlock appear. Leisure Guard has teamed with thawte® to provide an additional encryption process. thawte® is trusted by millions of people worldwide and leads the industry with rigorous authentication methods and global infrastructure. thawte® SSL Web Server Certificates with EV enables the most visible security indicator: the green address bar in high-security browsers, assuring you that the Leisure Guard site is secure and that our identity has been authenticated to the industry's highest standard. You can click on the thawte® image during the purchase and check the site validity for yourself. This site uses a thawte® SSL123 Certificate to offer secure communications by encrypting all data to and from the site. thawte® has checked and verified the site's registered domain name. This information is included in the SSL certificate that thawte® issues. Always check a site's certificate before entering any sensitive information.
The cookies we use do not contain any sensitive information such as your name, address or any payment details. Sensitive information which you choose to provide to us as part of the quotation process is stored securely and is not collected in the form of a cookie. Only information which is relevant to your visit to Leisure Guard is stored in the form of a cookie, for example if you have visited our site previously, we are able to know you have run a quote previously so can deliver appropriate pages relevant to previous journey. Here is a list of the cookies we use and their purpose: basketId: A unique id to associate a shopping basket with a user session. utm(x): All cookies beginning with utm (_utma/b/c/z) are cookies set by Google Analytics. This tool is used to understand how people interact with our site and helps optimise site performance, usability and user journey.
Provider Name | Description |Affilinet|
Affilinet also provide us with a network of advertisers to whom we pay a fee for any sales made on our website where someone has clicked on one of their adverts.| |Google Analytics and Adwords| Google Analytics is an internet tool that is used to understand how people interact with our site and helps optimise site performance, usability and user journey. Adwords allows us to count clicks and sales from our advertising on Google search results.
If You Wish To All browsers have the ability to restrict or completely disallow cookies. You may find your internet experience is disrupted if you do this, but it is entirely within your control. If you wish to change your cookie settings, the following website provides useful information: (http://www.aboutcookies.org/) Please note we are in no way affiliated with this website and cannot take any responsibility for the accuracy of the content and information on this site.
By accessing and using our website, you agree to be bound by the terms and conditions of use of the Leisure Guard website without limitation or qualification. This website is the property of Rock Insurance Services Limited whose registered office is 3rd Floor, Griffin House, 135 High Street, Crawley, West Sussex, RH10 1DQ. Rock Insurance Services Limited is a Private Limited Company registered in England and Wales with company number 04255878.
Links To Other Websites
There are certain links to other websites on this website that Leisure Guard has no control over and accepts no responsibility or liability for these links. Nor do we endorse or take responsibility for the content on third party websites. We are not liable for any loss or damage that you may suffer as a result of using those websites.
Whilst we have taken care in the preparation of our website and use all reasonable efforts to maintain it, Leisure Guard cannot guarantee that you will have uninterrupted or error free access to all of the website at all times, that defects will be remedied, or that the website, or the server that makes the website available, are virus or bug free.
This website is the property of Rock Insurance Services Limited whose registered office is 3rd Floor, Griffin House, 135 High Street, Crawley, West Sussex, RH10 1DQ. Rock Insurance Services Limited is a Private Limited Company registered in England and Wales with company number 04255878. Note that we are not the owner of copyright in any site linked to ours and you should seek permission from the site owners before copying any materials from them.