Contact Us

Got a burning question, problem, or maybe you would like to find out a little bit more about a policy? This section gives you all the information you need about who to contact, when to contact and how to contact to answer any of your questions or concerns. It couldn't be simpler...

Quote, purchase and questions about cover

For help about what our policies cover and for a quote or to buy a policy then you should contact us here at Leisure Guard. You can contact by:

Telephone 0343 658 0320 Monday - Friday: 8am - 7pm; Saturday: 9am - 5pm

Email leisureguardgadget@rockinsurance.com

Post
Leisure Guard
Griffin House
135, Crawley High Street
Crawley
RH10 1DQ

We endeavour to respond to all written queries within two working days.

Problems with this website

If you are having any problems with this website and need any help at all then please contact us:

Telephone 0343 658 0320

Monday - Friday: 8am - 7pm; Saturday: 9am - 5pm

Email leisureguardgadget@rockinsurance.com

Annual credit/debit card payment

If you have a query about a payment you have made using a debit or credit card then please contact one of our friendly Leisure Guard staff by: Telephone 0343 658 0320

Our opening hours are Monday - Friday: 8am - 7pm; Saturday: 9am - 5pm.

Email leisureguardgadget@rockinsurance.com

Post
Leisure Guard
Griffin House
135, Crawley High Street
Crawley
RH10 1DQ

We endeavour to respond to all written queries within two working days.

Monthly direct debit payments

If you have a question about your payments, payment schedule or the amount that you have been charged, please contact Leisure Guard on:

Telephone 0343 658 0320

Post
Leisure Guard
Griffin House
135, Crawley High Street
Crawley
RH10 1DQ

Our opening hours are Monday - Friday: 8am - 7pm; Saturday: 9am - 5pm.

For other Direct Debit-related queries, please see the GoCardless Help Centre, They can also be contacted in one of the following ways:

Email help@gocardless.com

Telephone 020 7183 8674

Their opening hours are Monday to Friday 9am to 6pm and they will endeavour to respond to all email queries within one working day.

Policy amendments

If you have a question or problem with your direct debit and/or policy then please contact Leisure Guard:

Telephone 0343 658 0320

Opening hours are Monday - Friday: 8am - 7pm; Saturday: 9am - 5pm.

Post
Leisure Guard
Griffin House
135, Crawley High Street
Crawley
RH10 1DQ

Claims assistance

If you require assistance with your claim, then don’t hesitate to contact Trent-Services in one of the following ways:

Telephone 01285 626020

Email claims@trent-services.co.uk

Fax 01285 626031

Their opening hours are Monday to Friday 9am to 5pm.

Post Trent-Services (Administration) Ltd, Trent House, Love Lane, Cirencester, Gloucestershire GL7 1XD.

They will endeavour to respond to all written queries within two working days.

Who to complain to

Complaints about purchases

Here at Leisure Guard we always aim to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

  The Compliance Manager
  Leisure Guard
  3rd Floor
  Griffin House,
  135 High Street,
  Crawley,
  West Sussex
  RH10 1DQ.

Complaints about claims

Any enquiry about a claim in the first instance should be addressed in writing to:

  Trent-Services (Administration) Ltd
  Trent House
  Love Lane
  Cirencester
  Gloucestershire
  GL7 1XD.

At Leisure Guard we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Underwriter UK General Insurance Limited at the following address:

  Customer Relations Department,
  UK General Insurance Limited,
  Cast House,
  Old Mill Business Park,
  Gibraltar Island Road,
  Leeds,
  LS10 1RJ

If you remain dissatisfied with the outcome of your complaint, you may then refer the matter to the Financial Ombudsman Service for review:

  The Financial Ombudsman Service
  South Quay Plaza
  183 Marsh Wall
  London
  E14 9SR

Telephone 0800 023 4 567

If you have any cause for complaint please contact us at complaints@rockinsurance.com

ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.